EU Consumers Only

If you are purchasing as a consumer residing in the European Union, you have the legal right to withdraw from your purchase under the EU Consumer Rights Directive. These withdrawal rights apply only to consumers purchasing for personal use and do not apply to business-to-business transactions.

Your Right to Withdraw
You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party nominated by you (other than the carrier), acquires physical possession of the goods. Where goods are delivered in multiple consignments, the withdrawal period expires 14 days after receipt of the final consignment.

How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement.
The easiest way to do this is by using our online withdrawal process [insert link/location], although you may also notify us by email at info@golfclubs4cash.co.uk.

When contacting us, please provide your order number and contact details to help us process your request promptly.

Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the cost of our standard delivery service. If you selected a delivery method that is more expensive than our standard delivery option, we will not reimburse the additional delivery costs. We are unable to reimburse any customs duties, import VAT, brokerage fees or other charges collected by customs authorities or carriers, as these amounts are not paid to us.

We may reduce your refund to reflect any loss in value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Examples of handling beyond what is necessary may include signs of use on club faces, shafts, grips or other evidence that the equipment has been used on a golf course, driving range or in a manner inconsistent with inspection of the goods.

Customised and Personalised Products
The statutory right of withdrawal does not apply to goods that have been made to the consumer's specifications or are clearly personalised.

This includes, but is not limited to:

• Custom shaft installations or shaft changes
• Custom club length alterations
• Lie and loft adjustments requested by the customer
• Custom grip installations or grip build-up modifications
• Bespoke club builds assembled to a customer's requested specification
• Any other modification carried out at the customer's request that alters the original specification of the product

The statutory right of withdrawal does not apply to customised or personalised goods made to the customer's specifications. This exclusion applies regardless of whether production or modification work has commenced. Where an order contains both customised and non-customised goods, the withdrawal right will apply only to the non-customised goods.

Returning the Goods
You must send the goods back to us without undue delay and in any event no later than 14 days after informing us of your decision to withdraw from the contract. You will be responsible for the direct cost of returning the goods unless otherwise agreed. You are responsible for taking reasonable care of the goods while they are in your possession and until they are returned to us.

Returns Address

Golfclubs4Cash
Unit 43 Imex Business Centre
Bilston Glen Industrial Estate
Dryden Road
Loanhead
Edinburgh
EH20 9LZ
United Kingdom

Customs Requirements for EU Returns

If you choose to arrange your own return shipment, please ensure:

• Our EORI number GB155674779000 is included in the shipment documentation.
• The parcel is clearly marked as "Returned Goods".
• The original order number is included.
• The customs declaration states: "Goods originally exported from the UK and returned following cancellation."
• If the parcel is returned without the required customs information and we incur customs duties, import taxes, brokerage fees or administration charges as a result, these amounts may be deducted from your refund.

Please note that if you arrange your own return shipment, we cannot accept responsibility for goods that are lost, delayed or damaged in transit. We strongly recommend using a tracked and appropriately insured delivery service.

FedEx Return Labels
We can arrange a FedEx return shipping label for customers returning goods from the EU. The cost of the label will be deducted from your refund. Please contact our Customer Service team at info@golfclubs4cash.co.uk for a quotation based on your country of return.

Refund Timing
We will make any reimbursement without undue delay and no later than 14 days after the day on which we are informed of your decision to withdraw. However, we may withhold reimbursement until we have received the returned goods or until you have supplied evidence of having sent the goods back, whichever occurs first. Refunds will be made using the same means of payment used for the original transaction unless expressly agreed otherwise.

Important Note on Customs Charges
Any customs duties, import VAT, brokerage fees or similar charges paid to customs authorities or carriers in your country are not refundable by Golfclubs4Cash. You may be able to reclaim such charges directly from the relevant customs authority in your country. Please contact your local customs office for further information.

Trader Details

Golfclubs4cash LTD
Unit 43 Imex Business Centre
Bilston Glen Industrial Estate
Dryden Road
Loanhead
Edinburgh
EH20 9LZ
United Kingdom

Email: info@golfclubs4cash.co.uk