Palautuskäytäntö

Returns Policy

ONLINE RETURNS POLICY – UK

UNWANTED ITEMS/CHANGE OF MIND

  • Items must be returned within 30 days of receiving your order and in the same condition as when purchased.
  • The buyer is responsible for return postage costs (£10 DPD label for UK orders).
  • Golfclubs4cash reserves the right to reduce the refund if the condition of the clubs has worsened noticeably. The purchase amount will be refunded to your original payment method.
  • Golfclubs4cash can withdraw the returns policy if it is used excessively by any customer.


FAULTY/ITEM NOT AS DESCRIBED

  • Please get in touch with our Customer Service team within 30 days of receiving your purchase.
  • If returned, postage cost will be covered by golfclubs4cash.
  • Faulty or damaged clubs must be returned in full, including any broken parts, for inspection by ourselves.
  • Purchase amount & Delivery will be refunded to your original payment method.
  • We have a dedicated PGA Repairs Team on site, please check with our Customer Service Team regarding the scope of a faulty item being repaired.


ITEMS RETURNED IN DIFFERENT CONDITION THAN SOLD (Applicable to UK & ROW)

  • Please note that any orders returned to us that are not in the same condition as sold are subject to review and the refundable amount may vary depending on the extent of wear.
  • For clubs that are sold in the cellophane 'As New' condition and are subsequently returned with the cellophane removed but still in 'Excellent' condition, these items will be subject to review and a deduction in the total refundable amount.

NEW ITEM RETURNS POLICY

  • In addition to used items, we also sell brand new items, identifiable by a six-digit SKU code. If you wish to return a new item, please ensure it is in the same condition as when you received it. This means the item must be unused and undamaged.
  • For used items, any additional signs of use or damage will not be accepted for a return. However, if you have used the item and no longer want it, we offer a trade-in value. This trade-in value will be 15% higher than the standard trade-in value for its condition. Please note that this trade-in offer is only valid for 30 days after the purchase date.


GOLFCLUBS4CASH WARRANTY

You can shop with us with peace of mind at golfclubs4cash, whilst a manufacturer’s warranty isn’t applicable to second hand items, we extend a 6 month duty of care for your orders.

For any natural fault which has occurred from an order within the past 6 months, contact our Customer Service Team. Please supply pictures of the damaged sustained while explaining how this occurred and they would gladly assist.

Returning your items to us has never been easier, please click here for clear returns instructions

Europe & Rest of the World

UNWANTED ITEMS/CHANGE OF MIND

  • Items must be returned within 30 days of receiving your order and in the same condition as when purchased.
  • The buyer is responsible for all return postage costs. Including any UK import charges if applicable, this will be deducted from your refund. Please contact our Customer Service (info@golfclubs4cash.co.uk) for information regarding a FedEx return label/collection.
  • Golfclubs4cash reserves the right to reduce the refund if the condition of the clubs has worsened noticeably. The purchase amount will be refunded to your original payment method.
  • Golfclubs4cash can withdraw the returns policy if it is used excessively by any customer.


FAULTY/ITEM NOT AS DESCRIBED

  • Items must be returned within 30 days of receiving your order.
  • Return postage cost will be covered by golfclubs4cash.
  • Faulty or damaged clubs must be returned in full, including any broken parts, for inspection by ourselves.
  • Purchase amount & Delivery will be refunded to your original payment method.


If you choose to send your parcel(s) independently, please post to the address below ensuring you include our EORI number GB155674779000 in the shipment details/label and this information is passed to the courier.

Failure to include our EORI number will result in charges which will be deducted from your return and/or trade. Returns address;

Golfclubs4cash
Unit 43 Imex Business Centre
Bilston Glen Industrial Estate
Dryden Road
Loanhead
Edinburgh
EH20 9LZ

Please note, if sent privately, we are unable to accept any responsibility if your item is lost or damaged in transit, please ensure it is tracked & insured appropriately.


STORE RETURNS POLICY

  • Golfclubs4cash offers a unique 14 day trial period on most of our used golf equipment.
  • In the event of an item not being returned in the same condition, Golfclubs4cash reserves the right to reduce the refund amount.
  • Golfclubs4cash can withdraw the returns policy if it is used excessively by any customer.
  • All used equipment comes with a 30 day limited warranty against breakages. All warranty claim decisions are left at the sole discretion of GC4C.
  • Any new clubs purchased, i.e. never been hit with original cellophane, cannot be returned within the 14 days once they have been used, and would be treated as a standard trade-in based on condition.
  • Upon return of an item, any store credit balance used to purchase it will be refunded as store credit.
  • Any items bought online that are returned to our store for a refund will be given to our online team to process within 24 hours.