NLINE RETURNS POLICY – UK
UNWANTED ITEMS/CHANGE OF MIND
Items must be returned within 30 days of receiving your order and in the same condition as when purchased.
The buyer is responsible for return postage costs (£10 DPD label for UK orders).
Golfclubs4cash reserves the right to reduce the refund if the condition of the clubs has worsened noticeably. The purchase amount will be refunded to your original payment method.
Golfclubs4cash can withdraw the returns policy if it is used excessively by any customer.
Please note, any customisation services/work are non-refundable and would be deducted from a refund value if the item(s) are returned within the returns period.
IN-STORE RETURNS POLICY - UK
Items must be returned within 14 days of the date of order and in the same condition as when purchased.
Further conditions as per Online Returns Policy stand
NEW ITEM RETURNS POLICY
In addition to used items, we also sell brand new items, identifiable by a six-digit SKU code. If you wish to return a new item, please ensure it is in the same condition as when you received it. This means the item must be unused and undamaged.
For used items, any additional signs of use or damage will not be accepted for a return. However, if you have used the item and no longer want it, we offer a trade-in value. This trade-in value will be 15% higher than the standard trade-in value for its condition. Please note that this trade-in offer is only valid for 30 days after the purchase date.
FAULTY/ITEM NOT AS DESCRIBED
Please get in touch with our Customer Service team within 30 days of receiving your purchase.
If returned, postage cost will be covered by golfclubs4cash.
Faulty or damaged clubs must be returned in full, including any broken parts, for inspection by ourselves.
Purchase amount & delivery will be refunded to your original payment method.
We have a dedicated PGA Repairs Team on site, please check with our Customer Service Team regarding the scope of a faulty item being repaired.
ITEMS RETURNED IN DIFFERENT CONDITION THAN SOLD (Applicable to UK & ROW)
Please note that any orders returned to us that are not in the same condition as sold are subject to review and the refundable amount may vary depending on the extent of wear.
For clubs that are sold in the cellophane 'As New' condition and are subsequently returned with the cellophane removed but still in 'Excellent' condition, these items will be subject to review and a deduction in the total refundable amount.
Any previously cellophaned items returned unwrapped will be subject to a 10-15% deduction on inspection.
Golfclubs4cash Returns Policy
GOLFCLUBS4CASH WARRANTY
You can shop with us with peace of mind at golfclubs4cash, whilst a manufacturer’s warranty isn’t applicable to second hand items, we extend a 6 month duty of care for your orders.
Any natural fault which has occurred from an order within the past 6 months, contact our Customer Service Team. Please supply pictures of the damaged sustained while explaining how this occurred and they would gladly assist.
Returning your items to us has never been easier, please select from 1 of the following 3 options:
DPD RETURN SHIPPING LABEL
Simply click the link below & fill in the required details. Once completed, you will receive an email from DPD with your shipping label. Please print, attach to your parcel, and take to one of DPD’s 2500+ Pickup Shops (mainland UK only).
You can locate your nearest DPD Pick-up Shop here
Drop off your parcel 7 days a week, with many shops open extended hours
Your parcel will arrive with us in 2-3 business days
For unwanted returns, the £10 shipping label cost will be deducted from your refund.
DPD COLLECTION FROM THE COMFORT OF YOUR HOME/WORKPLACE £15 Cost (flat rate for unlimited number of parcels) - can be insured up to £5,000 for an additional £7.
To arrange collection please contact us with the following information:
Name
Collection address
Preferred date – collection time will be between 9am-6pm
Number of parcels
If you would like additional insurance
You can contact us via:
Email: info@golfclubs4cash.co.uk
Phone: 0131 440 4999 (Line open Monday to Friday 9am-6pm, Saturday & Sunday 10am-4pm)
RECORDED POST AT YOUR OWN EXPENSE
If you would like to send your parcel(s) independently, please post to the address below ensuring you have included your packing slip, you will receive this via email shortly after accepting your quote.
Failure to provide your packing slip may result in delays.
Golfclubs4cash
Unit 43 Imex Business Centre
Bilston Glen Industrial Estate
Dryden Road
Loanhead
EH20 9LZ
Please also note, we are unable to accept any responsibility if your item is lost or damaged in transit, please ensure it is tracked & insured appropriately.
Europe & Rest of the World
UNWANTED ITEMS/CHANGE OF MIND
Items must be returned within 30 days of receiving your order and in the same condition as when purchased.
The buyer is responsible for all return postage costs. Including any UK import charges if applicable, this will be deducted from your refund. Please contact our Customer Service (info@golfclubs4cash.co.uk) for information regarding a UPS return label/collection.
Golfclubs4cash reserves the right to reduce the refund if the condition of the clubs has worsened noticeably. The purchase amount will be refunded to your original payment method.
Golfclubs4cash can withdraw the returns policy if it is used excessively by any customer.
Please note, any customisation services/work are non-refundable and would be deducted from a refund value if the item(s) are returned within the returns period.
FAULTY/ITEM NOT AS DESCRIBED
Items must be returned within 30 days of receiving your order.
Return postage cost will be covered by golfclubs4cash.
Faulty or damaged clubs must be returned in full, including any broken parts, for inspection by ourselves.
Purchase amount & Delivery will be refunded to your original payment method.
If you choose to send your parcel(s) independently, please post to the address below ensuring you include our EORI number GB155674779000 in the shipment details/label and this information is passed to the courier.
Failure to include our EORI number will result in charges which will be deducted from your return and/or trade. Returns address;
Golfclubs4cash
Unit 43 Imex Business Centre
Bilston Glen Industrial Estate
Dryden Road
Loanhead
Edinburgh
EH20 9LZ
Please note, if sent privately, we are unable to accept any responsibility if your item is lost or damaged in transit, please ensure it is tracked & insured appropriately.
